Delivery Policy

1. Overview

This Delivery Policy outlines how Bryttek Solutions Pvt. Ltd. delivers digital services, software products, and related deliverables to our clients. As an IT services company, our "delivery" refers to the completion and handover of digital products and services.

2. Service Delivery Methods

2.1 Digital Deliverables

Digital products and services are delivered through the following methods:

• Cloud Deployment: Applications deployed to cloud platforms (AWS, Azure, Google Cloud)
• Source Code Repository: Access provided via Git repositories (GitHub, GitLab, Bitbucket)
• File Transfer: Secure file transfer via encrypted channels or cloud storage
• Live Website/Application: Direct deployment to production servers
• Documentation: Technical documentation provided via digital formats (PDF, online docs)

2.2 Physical Deliverables (if applicable)

In rare cases where physical items are delivered (e.g., documentation, promotional materials), standard shipping methods will be used with tracking information provided.

3. Delivery Timeline

3.1 Project-Based Services

Delivery timelines are specified in individual service agreements and may include:

• Milestone-based deliveries for long-term projects
• Final delivery upon project completion
• Phased delivery for agile development projects
• Regular updates and progress reports

3.2 Standard Service Delivery

Typical delivery timeframes:

• Website Development: 4-12 weeks depending on complexity
• Mobile App Development: 8-16 weeks depending on features
• Custom Software: Timeline as per project scope
• Consulting Services: Reports delivered within agreed timeframe

4. Delivery Process

4.1 Pre-Delivery

• Quality assurance and testing
• Client review and feedback incorporation
• Final approval from client
• Preparation of delivery package

4.2 Delivery Package

Upon delivery, clients receive:

• Complete source code (if applicable)
• Deployment instructions and documentation
• User manuals and technical documentation
• Database schemas and migration scripts
• API documentation
• Access credentials and login information
• Third-party service configurations

4.3 Post-Delivery

• Delivery confirmation and sign-off
• Knowledge transfer session (if included)
• Support period initiation (as per agreement)
• Feedback collection

5. Delivery Acceptance

Acceptance Criteria: Deliverables are considered accepted when:

• All agreed-upon features and functionalities are implemented
• Deliverables meet the specifications outlined in the service agreement
• Quality standards are met (as defined in the agreement)
• Client provides written acceptance or does not raise objections within the acceptance period (typically 7-14 days)

Rejection: If deliverables do not meet acceptance criteria, we will address the issues and resubmit for acceptance.

6. Delays and Extensions

Client-Caused Delays: Delays caused by client actions (e.g., delayed feedback, change requests, missing information) may result in adjusted delivery timelines.

Our Delays: If we anticipate delays, we will:

• Notify you as soon as possible
• Provide a revised delivery timeline
• Take measures to minimize the delay

Force Majeure: We are not liable for delays due to circumstances beyond our reasonable control (natural disasters, internet outages, third-party service failures, etc.).

7. Delivery Locations

Digital deliverables are accessible from anywhere with internet connectivity. Access is typically provided through:

• Cloud-based platforms
• Client's designated servers
• Version control repositories
• Secure file sharing platforms

8. Quality Assurance

All deliverables undergo quality assurance processes before delivery:

• Code review and testing
• Functionality verification
• Performance testing
• Security assessment
• Cross-browser and device compatibility testing
• Documentation review

9. Support After Delivery

Post-delivery support is provided as per the service agreement:

• Warranty Period: Bug fixes and corrections (typically 30-90 days)
• Maintenance Support: Ongoing support (if included in agreement)
• Knowledge Transfer: Training and documentation
• Technical Support: Assistance with deployment and setup

10. Delivery Confirmation

Upon successful delivery, a delivery confirmation document will be provided. This document serves as proof of delivery and may be required for payment processing and project closure.

11. Contact Us

For questions about delivery or to track your project delivery status, please contact us: