Refund Policy

1. Overview

This Refund Policy outlines the circumstances under which Bryttek Solutions Pvt. Ltd. will provide refunds for services and payments. As a service-based IT company, refunds are handled on a case-by-case basis according to the terms of individual service agreements.

2. General Refund Principles

Refunds are considered in the following circumstances:

• Service not delivered as per agreement
• Material breach of service agreement by Bryttek Solutions
• Mutual agreement to cancel service before commencement
• Service cancellation within the cancellation period (if applicable)

Refunds are generally not provided for:

• Services already completed and delivered
• Change of mind after service commencement
• Client-caused delays or cancellations after work has begun
• Third-party costs incurred on behalf of the client

3. Refund Eligibility

3.1 Before Service Commencement

If you cancel a service before work has commenced, you may be eligible for a full or partial refund depending on:

• Time elapsed since payment
• Any costs already incurred (e.g., third-party licenses, setup fees)
• Terms specified in the service agreement

3.2 After Service Commencement

If cancellation occurs after work has begun:

• Refund amount will be calculated based on work completed
• Costs incurred for completed work are non-refundable
• Remaining balance may be refunded after deducting completed work costs
• Any deliverables already provided remain the property of the client

3.3 Service Not Delivered

If we fail to deliver the service as per the agreement due to our fault:

• Full refund may be provided if no work has been completed
• Partial refund for incomplete work
• Alternative solutions may be offered instead of refund

4. Refund Process

4.1 Requesting a Refund

To request a refund, please:

1. Contact us via email at refunds@brytteksolutions.com
2. Provide your service agreement number or invoice number
3. Explain the reason for the refund request
4. Include any relevant documentation

4.2 Refund Review

We will review your refund request within 5-7 business days and may:

• Request additional information
• Offer alternative solutions
• Approve or deny the refund request
• Propose a partial refund if applicable

4.3 Refund Processing

If approved, refunds will be processed:

• Within 10-15 business days of approval
• To the original payment method used
• Subject to bank processing times (may take additional 3-5 business days)

5. Refund Amount Calculation

Refund amounts are calculated as follows:

• Full Refund: Total amount paid minus any non-refundable costs
• Partial Refund: Remaining balance after deducting completed work costs
• Deductions: May include completed work, third-party costs, administrative fees (if specified in agreement)

6. Non-Refundable Items

The following items are typically non-refundable:

• Work already completed and delivered
• Third-party licenses and subscriptions purchased on your behalf
• Domain registrations and hosting fees (if already paid to third parties)
• Consulting hours already utilized
• Custom development work that has been completed
• Administrative fees (if specified in agreement)

7. Subscription and Recurring Services

For recurring services and subscriptions:

• You may cancel future billing cycles at any time
• Refunds for current billing period are prorated based on unused time
• No refunds for periods already used
• Cancellation must be requested before the next billing cycle

8. Dispute Resolution

If you disagree with our refund decision:

• You may request a review by our management team
• We will provide a detailed explanation of our decision
• Alternative solutions may be offered
• If unresolved, disputes will be handled as per the service agreement terms

9. Payment Method Refunds

Refunds will be processed to the original payment method:

• Credit/Debit Cards: Refunded to the same card (3-5 business days)
• Bank Transfer: Refunded to the same bank account (5-7 business days)
• Digital Wallets: Refunded to the same wallet (1-3 business days)
• Checks: Mailed to the address on file (7-10 business days)

10. Currency and Exchange Rates

Refunds are processed in the same currency as the original payment. If currency conversion occurred, the refund amount will be based on the original transaction amount. Exchange rate fluctuations are not our responsibility.

11. Contact for Refunds

To request a refund or inquire about refund eligibility, please contact us:

12. Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Refund requests are processed according to the policy in effect at the time of the original service agreement.